Paklite Warranty – Paklite Luggage
All Paklite products are guaranteed for three 3 years (model dependant) against defective workmanship and materials. Business collections and daypacks are covered by a 12 month warranty. Warranty period is effective from the date of purchase. Retain sales docket as proof of purchase date. If such a defect appears within the specified warranty period, Paklite will repair or replace (at its discretion) the product free of charge. Simply return the product, along with an explanation of the defect and proof of purchase (printed cash register receipt), to the Paklite distributor or re-seller in the country of purchase.
This is not an international warranty. Please note this warranty is only valid in the original country of purchase. All claim must be conducted in the original country of purchase.
Warranty does not cover normal wear and tear, misuse, consequential damage or damage caused by carriers. We urge you to take out travel insurance, inspect your luggage after each trip and submit a claim to the carrier if damage occurs. Paklite will not enter into negotiation with respect to damage caused outside the normal parameters of use or damage caused by third party misuse.
IMPORTANT: WEAR AND TEAR IS NOT COVERED UNDER WARRANTY.
Items not covered by warranty include: Worn or misused zippers and zipper sliders, worn wheels, torn or scuffed fabric. Any damage caused by airlines or carriers such as broken internal structure or frames should be claimed on travel insurance or a claim should be lodged with the at fault party. Paklite will not enter into negotiation with regard to third party damage.
Quality is the major focus of our manufacturing process. All components, materials and accessories are tested with strict quality control measures before, during and after the manufacturing stage. All zippers, fabrics, wheels, trolley systems and components are put through stringent testing prior to production. Tests include tensile tests, puncture and tear tests, component fatigue tests and drop tests among others. All aimed at ensuring that the final product stands up to the rigors of modern airline travel. Strict QC standards are adhered to during the manufacturing process to ensure that stitching, riveting, framing and other processes are carried out to Paklite’s exacting standards. The final result is a product that has been designed and manufactured with the highest standard using the latest technology.
All warranty claims submitted directly to Paklite must be accompanied by an official return authorisation. If no R/A is present, goods will be returned at the senders expense. Please contact Paklite customer service for Return Authorisation.